We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from breezecraftpro.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been damaged, altered, or used are not eligible for return. If you believe your item qualifies for a return, please follow the steps outlined below.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you choose not to use a trackable shipping method, we cannot guarantee that we will receive your returned item. Keep your shipping receipt until the return is processed.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. 

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or model, you must return the original item and place a new order. Follow the return process outlined above to return the item. Once we process your return, you can then purchase the new item you desire.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and may offer a replacement or refund depending on the circumstances. It is important to report damaged items within 7 days of receipt to ensure a timely resolution.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with breezecraftpro.com is satisfactory. Your feedback is valuable to us, and we strive to address any issues promptly and effectively.